Building positive relationships with clients is an essential component of building your business. It takes time and effort to build and maintain meaningful relationships with your clients, and with a few of our helpful tips in mind, we hope you will work towards turning all of your business connections into long-term successful relationships:
Keep communicating
Communicating with your clients on a regular basis to ensure everyone is on the same page is an absolute must. Make sure to keep them frequently up to speed on the progress of your projects. This will provide them with peace of mind while helping you build credibility through your transparency and expertise. Though it may not always seem necessary, a simple status email or a quick phone call can go a long way.
Be on time
Abide by deadlines and show up to meetings when they’re scheduled. While “five minutes late” may not seem like a big deal, it can come off as a lack of respect for your clients’ time. As entrepreneurs, it’s easy to get caught up in the hustle and bustle of our day, but it’s important to demonstrate that you’re dependable and reliable to work with in order to keep clients around for the long haul (and keep them referring new business your way).
Give rewards
Show some love to loyal clients. Whether it’s through discounts or a simple thank you card, expressing gratitude for continued business is a great way to show them that you value their partnership. While finding new clients is important, fostering the relationships you already have is invaluable.
Show value
As with any good relationship, remember that your clients are individuals with specific needs. Get to know them on a more personal level—learn their preferences and tailor your communication accordingly. They will appreciate the effort of going out of your way to get to know them and will feel valued as a true partner rather than feeling like a simple business venture.
Bottom line: people work with those who they know, like and trust. They don’t leave businesses for financial reasons but because they’re not feeling nurtured. At Far West Capital, we believe in helping entrepreneurs unleash their relationship potential, and we do that in part by making our clients our true partners through strong, personal relationships.
How do you maintain successful client relationships?