At Far West Capital, customer service is the foundation of who we are as an entire company. We attribute this to the importance of our Far West Five core values – each of which drives us to meet the highest standards of client satisfaction in our day-to-day tasks. From maintaining transparent communication to producing quality work, our customers completely shape the mission of our company. Is your company making the most of its customer service initiatives? Here are our top reasons why customer service matters:
Happy Customers Lead to Happy Sales
When it comes to retaining clients, customer service is king. Your clients are far more likely to stick around when they are receiving quality care, leading to mutually beneficial, long-term relationships. Customer service can also play a key role in growing your referral network. When your existing customers are happy, it is easy (and appropriate) to begin discussing referrals with them. As word of mouth spreads about the quality of service you provide, new clients will start walking through your door, and, as a result, so will profits.
Shift Your Priorities
As a business owner, you’ve likely held countless strategy sessions on how to distinguish yourself from competitors, based on price, product and, perhaps, a brief mention of customer service. While the first two are important items that need to be strategically thought out, shifting customer service to the forefront of these conversations will help your company stand out from competitors. Bottom line – people value relationships, and quality customer service creates a natural distinction between you and your competitors. Additionally, desired pricing and product strategy can be better justified through unmatched customer care.
Customer Service a Win/Win for Your Employees
Establishing a work environment focused on service and care translates to relationships both inside and outside of the office. When employees are treating clients with the upmost respect and kindness, this trickles into their relationships with co-workers too, leading to a much more positive work environment. At the end of the day, customer service is more than just client relationships – it’s about establishing an internal culture and value system that you can be proud of.
From increased sales to happier employees, a service-based culture is key to driving business success. How is your company utilizing customer service? Leave us a comment below.